Why is there a setup charge and how long will it take?
Because each setup is unique to each domain, there is manual time involved in setting up your DNN site. This also includes setting up your database. As with all sites, it can take up to 96 hours for your domain to propagate through the web, but it is usually available within hours. Once the site is available on the web, your DNN site can be set up for you. Our goal is to have all pre-installed sites up within 6 to 12 hours, but we cannot guarantee this. We will do our best to get it up ASAP!
What happened to the DotNetNuke Application packs?
Unfortunately, the vendor for our control panel has not kept up with the latest versions of the available applications. This means that you would have to upgrade several versions to get the latest features, stability and security. Because of this, we have decided to remove the Application Packs as an option for DotNetNuke.
What about installation on the eCommerce plan?
If you would like us to install DotNetNuke on your eCommerce Plan, please go to your control panel Extra Features. There is an option there for installation of DotNetNuke for $25.
What about DotNetNuke upgrades?
You can upgrade yourself or you can hire us to do it. If you are on the DotNetNuke Plan or the eCommerce Plan with DotNetNuke installed, you can select a version upgrade option in your control panel. The fee for upgrading is $50, as it take quite a bit more to upgrade than to install. When we upgrade your install of DotNetNuke, we pull a full site backup as well as a database backup before uploading the new version. Please contact sales to request information about upgrading your DNN installation.
Can I have more than one DNN install on my hosting plan?
This is not supported. A plan may contain several domains, but remember, this is shared hosting and with that comes some limitations. That is why it is only $20/month. Within a plan you have limited resources. Even though you can have several domains hosted, we only support one (1) domain within a plan containing an application as large and demanding as DotNetNuke. This helps ensure the stability of our servers. The other domains can be used for less demanding sites such as static or very lightly scripted sites.
Other shared hosts may allow things that we don't. Trust us, we know what we are doing and it benefits EVERYONE on our servers. We work on a "Good Neighbor" policy. Please be a good neighbor and don't do things that can cause an issue for everyone else that shares your server! 
Do you want to host with someone that keeps things clean and stable or someone who lets anyone do whatever they want. We are here to be clean and stable!
Additional Resources.
We are planning on having a short tutorial on installation and upgrading of DotNetNuke available. As soon as we are able to complete this, there will be a link posted here.