Sandpoint Hosting Services is very proud to be affiliated with Parcom Internet Services. Sandpoint Hosting Services uses the servers and network at Parcom and because of this affiliation, customers are required to be in compliance with the Service Level Agreement at Parcom. This Service Level Agreement meets that requirement.
The Provider agrees to provide, and Client agrees to receive, access to the Sandpoint Hosting Services services according to the following terms and conditions:
Client will use Sandpoint Hosting Services services in a manner consistent with any and all applicable laws of the States of Washington and the US Federal Government.
Provider reserves the right, in its sole discretion, to deactivate the Client's account(s) upon an indication of credit problems including delinquent payments.
THE PROVIDER SERVICE IS PROVIDED ON AN "AS IS, AS AVAILABLE" BASIS. THE PROVIDER GIVES NO WARRANTY, EXPRESSED OR IMPLIED, FOR THE Sandpoint Hosting Services SERVICES PROVIDED, INCLUDING, WITHOUT LIMITATION, WARRANTY OF MERCHANTABILITY AND WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE. THIS EXPRESSLY INCLUDES ANY REIMBURSEMENT FOR LOSSES OF INCOME DUE TO DISRUPTION OF SERVICE BY PROVIDER OR ITS PROVIDERS BEYOND THE FEES PAID BY CLIENT TO PROVIDER FOR SERVICES.
Provider is not responsible for any damages arising from Client's use of Provider or by Client's inability to use Sandpoint Hosting Services's services for any reason. THIS INCLUDES LOST E-MAIL DUE TO INTERNET LATENCY OR OTHER OUTSIDE ISSUES.
While Provider shall make every reasonable effort to protect and backup data for Client on a regular basis, Provider is not responsible for Client's files residing on Provider. Client is solely responsible for independent backup of data stored on Provider servers. This is ESPECIALLY TRUE FOR E-MAIL. PARCOM CANNOT POSSIBLY RUN BACKUPS EVERY MINUTE FOR EVERY MAIL MESSAGE SENT TO AND FROM OUR SYSTEMS. PARCOM ROUTINELY BACKUPS OUR MAIL SYSTEM SETTINGS, BUT IT IS NOT POSSIBLE TO BACKUP EVERY MESSAGE DUE TO THE MILLIONS OF EMAIL SENT PER HOUR IN OUR NETWORK. PARCOM REQUIRES EVERY CUSTOMER TO DOWNLOAD THEIR MAIL AND BACKUP LOCALLY. STORING MAIL ON OUR SERVERS IS DONE SO AT THE CUSTOMERS RISK.
CLIENT HEREBY AGREES THAT ANY MATERIAL SUBMITTED FOR PUBLICATION ON PROVIDER THROUGH CLIENT'S ACCOUNT(S) WILL NOT VIOLATE OR INFRINGE ANY COPYRIGHT, TRADEMARK, PATENT, STATUTORY, COMMON LAW OR PROPRIETARY RIGHTS OF OTHERS, OR CONTAIN ANYTHING LIBELOUS OR HARMFUL. ANY POTENTIALLY ILLEGAL ACTIVITY MAY BE BE DEACTIVATED WITHOUT WARNING BY THE PROVIDER. CLIENT HEREBY AGREES TO INDEMNIFY AND HOLD HARMLESS THE PROVIDER FOR ANY CLAIM RESULTING FROM THE SUBMISSION OF ILLEGAL MATERIALS.
CLIENT HEREBY AGREES THAT ANY MATERIAL SUBMITTED FOR PUBLICATION ON PROVIDER THROUGH CLIENT'S ACCOUNT(S) WILL NOT CONTAIN ANYTHING LEADING TO AN ABUSIVE OR UNETHICAL USE OF THE Sandpoint Hosting Services PRODUCT(S) OR THE HOST SERVER(S). ABUSIVE AND UNETHICAL MATERIALS AND USES INCLUDE, BUT ARE NOT LIMITED TO PORNOGRAPHY, OBSCENITY, NUDITY, ADULT ORIENTED, VIOLATIONS OF PRIVACY, COMPUTER VIRUSES, AND ANY HARASSING AND HARMFUL MATERIALS OR USES. CLIENT HEREBY AGREES TO INDEMNIFY AND HOLD HARMLESS THE PROVIDER FROM ANY CLAIM RESULTING FROM YOUR PUBLICATION OF MATERIALS OR YOUR USE OF THOSE MATERIALS. PROVIDER MAY OR MAY NOT GIVE NOTICE BEFORE DEACTIVATING THE USE OF AN ACCOUNT(S) WHICH THE PROVIDER DECIDES IS AN ABUSIVE OR UNETHICAL USE OF THE Sandpoint Hosting Services ACCOUNT(S) OR HOST SERVER(S). Sandpoint Hosting Services RESERVES THE RIGHT TO NOT REFUND ANY FUNDS IF A CUSTOMER BREAKS THIS RULE.
NOTE ON VIRUSES: Virus PROTECTION IS THE RESPONSIBILITY OF EVERY Sandpoint Hosting Services CUSTOMER. PROPER USE OF POPULAR COMMERCIAL ANTI-VIRUS SOLUTIONS IS HIGHLY RECOMMENDED FOR ALL CLIENT MACHINES ACCESSING THE PARCOM NETWORK. ANY VIRUSES CONTRACTED THROUGH THE PARCOM NETWORK IS STILL THE RESPONSIBILITY OF THE CUSTOMER NOT Sandpoint Hosting Services OR PARCOM.
Due to the public nature of the Internet, all information should be considered publicly accessible, and important or private information should be treated carefully. Provider is not liable for protection or privacy of electronic mail or other information transferred through the Internet or any other network provider or its customers may utilize. Sandpoint Hosting Services CANNOT AND WILL NOT SIGN NON-DISCLOSURES or LEGAL DOCUMENTS DUE TO THIS POLICY. Sandpoint Hosting Services IS ALSO NOT RESPONSIBLE FOR ANY SECURITY ISSUES THAT MAY ARISE FROM THE USE OF OUR SERVICES. IT IS STRICTLY THE CUSTOMER'S RESPONSIBILITY TO PROTECT THEIR PRIVATE INFORMATION. Sandpoint Hosting Services IS ALSO OBLIGED TO PROVIDE THE US GOVERNMENT ANY ACCESS THEY SEE FIT DUE TO TIGHT SECURITY LAWS IN PLACE. Sandpoint Hosting Services AND PARCOM COOPERATE 100% WITH THE US GOVERNMENT IF A CUSTOMER SITE REQUIRES AUDITING OF ANY KIND. Sandpoint Hosting Services AND/OR PARCOM ALSO CAN AUDIT ANY CUSTOMER SITE FOR ANY REASON IN ORDER TO PROTECT THE INTEGRITY OF THE PARCOM NETWORK.
Use of distribution lists via unsolicited electronic mail or other mass electronic mailings or news group postings is strictly prohibited. The Provider reserves the right to deactivate the Client's account(s) upon an indication of such activity AS WELL AS NOT REFUND ANY REMAINING FUNDS UPON DEACTIVATION. Client hereby agrees to indemnify and hold harmless the provider from any claim resulting from the Client's or another party's use of electronic mail service(s) on the Client's account(s).
In the event it is necessary to refer any dispute to an attorney or resolve it in aNY court of law, Sandpoint Hosting Services will be entitled to an award of reasonable attorney's fees and all costs associated with any legal action, whether or not a suit shall actually be filed or processed. in other words, customers are 100% responsible for both parties in terms of all legal fees and associated expenses. customers must file within the city limits where Sandpoint Hosting services does business (Bonner county, id). any legal threats, filings, or correspondence discussing legal action by the customer requires an understanding that the customer must pre-pay attorney fees at the rate of $350/hour for a minimum of 3 corporate level attorneys assigned to Sandpoint Hosting Services. minimum hours of at least 20 hours will be billed to the customer requesting legal action.
Provider maintains control and any ownership of any and all I.P. numbers and addresses that may be assigned to Client and reserves in its sole discretion the right to change or remove any and all IP numbers and addresses. Client who rents any Parcom IP addresses must immediately terminate the use of these IPs through third party companies (i.e. Domain registrars) if the client decide to terminate services with Sandpoint Hosting Services. (CURRENTLY IP RENTAL IS NOT AVAILABLE BUT IP ADDRESSES ARE ASSIGNED TO HIGH END CUSTOMER SITES) Sandpoint Hosting Services is not responsible for clients using hard coded ip addresses within their business practices, web site scripting, or any other networking task if parcom warrants the need to change an ip of a server for any reason. PARCOM CAN CHANGE A CUSTOMER IP WITHOUT NOTICE AT ANYTIME. THE REASON FOR THIS IS IP CHANGES CAN OCCUR DUE TO BACKBONE PROVIDER CHANGES THAT CHANGE WITH LITTLE TO NO NOTICE. PARCOM WORKS EXTREMELY HARD TO KEEP UP WITH THE EVER CHANGING INTERNET AS WELL AS THE PROVIDERS THAT CHANGE IN THIS INDUSTRY SO QUICKLY.
Client agrees that if client disputes any credit card charges, Provider reserves the right, in its sole discretion, to deactivate the Client's account(s) without prior warning. Client may also be billed the surcharges, materials, and wages involved in a credit dispute if client dispute is found unjustified.
Client agrees that if Sandpoint Hosting Services decides to cancel an account for breaking any of our acceptable use policies, that they will NOT receive a full money back guarantee as well as ALL remaining funds and any setup fees. Any balance left on the account is automatically forfeited. If the client disagrees with this policy and wishes to dispute it for any reason, all legal resolutions and fees associated with a legal resolution are to be paid for in advance by the client in full for both the client and Sandpoint Hosting Services.
If Client is not satisfied with Sandpoint Hosting Services services within the first 45 days of service, provider will refund the rental/service fees not including any applicable non-refundable set up charges. Optional items, dedicated servers, Static IP ADDRESSES, Private Label Service, and any one time fees paid are excluded.
Sandpoint Hosting Services IS NOT RESPONSIBLE FOR CUSTOMER ERRORS WHEN PROCESSING DOMAIN REGISTRATIONS ON THEIR BEHALF. HOWEVER, IF THE CUSTOMER IS USING A DIFFERENT REGISTRAR, THEY ARE 100% RESPONSIBLE FOR POINTING THEIR DOMAIN(S) TO THE Sandpoint Hosting Services NETWORK. AND THEY ARE ALSO RESPONSIBLE FOR TAKING OWNERSHIP OF THEIR DOMAIN PRIOR TO ADJUSTING THEIR DOMAIN TO WORK WITH THE Sandpoint Hosting Services NETWORK. Sandpoint Hosting Services PROVIDES ALL DNS INFORMATION WITHIN THE SIGN UP PROCESS. THIS INFORMATION IS ALL THAT A CUSTOMER WILL REQUIRE TO POINT AN EXISTING DOMAIN TO Sandpoint Hosting Services. ACCOUNT SETUP FEES DO NOT INCLUDE DOMAIN PROCESSING OF ANY KIND. Sandpoint Hosting Services WILL NOT SUPPORT THE USE OF THIRD PARTY DNS SERVERS AS WELL. Sandpoint Hosting Services RESERVES THE RIGHT TO CANCEL CLIENT ACCOUNTS IF THE USE OF THIRD PARTY DNS SERVERS ARE USED. NO REFUNDS ARE GIVEN IF THAT SHOULD HAPPEN.
Sandpoint Hosting Services HAS EXCLUSIVE RIGHT TO RECOMMEND A HIGHER OR DEDICATED SOLUTION IF A CUSTOMER SITE MEETS OR EXCEEDS THE CAPABILITIES OF A SHARED SERVER. PERFORMANCE SETTINGS ON ALL SHARED ACCOUNTS ARE PRE-DEFINED TO ASSURE QUALITY OF SERVICE FOR ALL CUSTOMERS. NO ONE CUSTOMER CAN EXPLOIT OR USE A SERVER OR THE Sandpoint Hosting Services NETWORK FOR THEIR EXCLUSIVE USE. IF A CUSTOMER STARTS TO USE ALL CPU AND MEMORY RESOURCES ALLOCATED TO THEIR ACCOUNT, Sandpoint Hosting Services WILL RECOMMEND A HIGHER END SERVICE IF THAT SERVICE CAN PROVIDE BETTER PERFORMANCE FOR THEIR NEEDS. IF THE HIGHEST END SHARED SERVICE IS NOT ADEQUATE, THAT CUSTOMER WILL POTENTIALLY REQUIRE A DEDICATED SOLUTION. Sandpoint Hosting Services IS A DEDICATED SERVICE PROVIDER (ONE SERVER PER ACCOUNT IS TYPICALLY A MUCH MORE HIGH END SERVICE).
Sandpoint Hosting Services'S ONE TIME SETUP CHARGES OR OTHER NON-RECURRING FEES ARE NON-REFUNDABLE.
Passwords are all kept with strict confidentiality in mind. Customer passwords are kept securely on file for emergency purposes only. Customers may reset their passwords for both mail and server access, however Sandpoint Hosting Services can reset passwords at our own discretion if an issue REQUIRES staff access into an account. IT IS THE CUSTOMER RESPONSIBILITY TO MAINTAIN A HIGH LEVEL OF SECURITY BY USING DIFFICULT PASSWORDS FOR THEIR ACCOUNTS. Sandpoint Hosting Services IS NOT RESPONSIBLE FOR CUSTOMER SITES THAT ARE HACKED DUE TO POOR PASSWORDS.
Sandpoint Hosting Services STANDARD SUPPORT PRACTICE: ALL SUPPORT REQUESTS ARE HANDLED MONDAY THROUGH FRIDAY DURING BUSINESS HOURS (PACIFIC STANDARD TIME). ALL IN THE ORDER RECEIVED. ISSUES THAT ARE CLEARLY NOTED AS URGENT ISSUES ON WEEKENDS AND HOLIDAYS ARE HANDLED VIA ON-CALL PERSONNEL 7X24. A SERVICE FEE of NO LESS THAN $50/HOUR WILL APPLY AND BE BILLED TO THE CLIENT ACCOUNT THE SAME DAY. OTHERWISE ISSUES WILL BE TAKEN CARE OF THE FIRST UPCOMING BUSINESS DAY.
Sandpoint Hosting Services DOES NOT SUPPORT COLDFUSION OR COLDFUSION EXPRESS.
IN ORDER TO FULLY QUALIFY FOR THE 45 DAY GUARANTEE, A CUSTOMER DOMAIN MUST BE POINTING TO THE Sandpoint Hosting Services NETWORK FOR THE ENTIRE PERIOD UP TO 45 DAYS. ALL CUSTOMERS AGREE TO THIS POLICY THE MOMENT AN ACCOUNT REQUEST FORM IS RECEIVED FROM THE CUSTOMER.
Sandpoint Hosting Services DOES PROVIDE WEB DESIGN, SCRIPTING, OR DATABASE CONSULTATION ASSISTANCE TO ANY Sandpoint Hosting Services CUSTOMER at an additional cost, please visit www.jimclay.com for further information on consulting services. Sandpoint Hosting Services may also refer such inquiries to trusted partners or other related companies. AS A Sandpoint Hosting Services CUSTOMER, YOU UNDERSTAND THAT SCRIPTING OR DEBUGGING OF SCRIPTS IS AN EXPENSIVE OVERHEAD THAT Sandpoint Hosting Services DOES NOT PROVIDE DUE TO OUR LOW PRICING. IF A CUSTOMER INSISTS Sandpoint Hosting Services DEBUGS A SCRIPT PROBLEM, WE RESERVE THE RIGHT TO CHARGE OUR STANDARD HOURLY RATE OF $100 PER HOUR. NO GUARANTEES THAT OUR STAFF WILL SOLVE YOUR ISSUE(S). HOWEVER WE COULD OUTSOURCE YOUR ISSUES IF WARRANTED. FEES FOR THE OUTSOURCED PARTY IS THE RESPONSIBILITY OF THE CUSTOMER.
IMAP PRoTOCOL IS NOT SUPPORTED BY Sandpoint Hosting Services. IF YOU CHOOSE TO USE THIS PROTOCOL ON SERVERS THAT HAVE THIS FUNCTION AVAILABLE, YOU DO SO AT YOUR OWN RISK.
IT IS PARCOM'S SOLE RESPONSIBILITY TO DETERMINE WHICH FIREWALL PORTS ARE TO BE OPEN OR REMAIN OPEN FOR ANY PARCOM SERVERS. THIS INCLUDES DEDICATED SERVERS. IF PARCOM DECIDES THAT A CUSTOMER REQUEST FOR A PARTICULAR PORT BE OPENED, HOWEVER PARCOM WARRANTS IT BE A SECURITY RISK, PARCOM WILL ALWAYS BE THE SOLE DECISION MAKING ENTITY WHEN IT COMES TO PARCOM NETWORK SECURITY. Sandpoint Hosting Services CUSTOMERS ARE WELCOME TO REQUEST PORTS BE OPENED, HOWEVER IT MUST BE JUSTIFIED WITH KNOWING THAT THERE IS A VERY HIGH CHANCE THAT IT WILL NOT BE APPROVED. please direct all inquires and requests to Sandpoint Hosting Services.
Sandpoint Hosting Services DOES NOT REQUIRE ANY CUSTOMER TO ADVERTISE FOR Sandpoint Hosting Services. ALTHOUGH CUSTOMERS ARE WELCOME TO DO SO. NO BANNER OR POP ADS ARE REQUIRED TO BECOME A Sandpoint Hosting Services Customer. IN OTHER WORDS, A Sandpoint Hosting Services CUSTOMER WEB SITE DOES NOT HAVE ANY ADVERTISING FOR Sandpoint Hosting Services OR ANY OTHER COMPANY.
Sandpoint Hosting Services does not guarantee availability of services. due to the high demand of PARCOM services and due to the fact that PARCOM is a wholesale provider to the general public, PARCOM can only do its very best to assuring demand is met and that customers must understand this completely. neither Sandpoint Hosting Services or PARCOM is responsible for being unable to meet demand for any reason. this is true of any supply and high demand type scenario. Sandpoint Hosting Services will do its very best to providing quality services to everyone that wants to join our family.
Sandpoint Hosting Services IS NOT AT LIBERTY TO DISCLOSE ANY INTERNAL PROCESSES OR PROCEDURES FOR OBVIOUS REASONS. HOW WE MANAGE SERVERS, HOW THEY ARE PURCHASED OR CONFIGURED ARE ALL CONFIDENTIAL INFORMATION. CUSTOMERS, COMPETITORS, OR ANY OTHER VISITORS WILL NOT BE GIVEN ANY INFORMATION ABOUT OUR SERVERS IN ANY DETAIL. ALL BRAND NAMES, O/S SOFTWARE VERSIONS, BIOS VERSIONS, OR FIRMWARE VERSIONS, WILL TYPICALLY NOT BE DISCLOSED.
Sandpoint Hosting Services RESERVES THE RIGHT TO DELETE new ACCOUNTS IF AN ACCOUNT IS NOT USED WITHIN THE 45 DAY TRIAL PERIOD. Sandpoint Hosting Services WILL REFUND FUNDS ACCORDING TO OUR 90 DAY GUARANTEE MINUS ANY NON-REFUNDABLE FEES. PARCOM WILL CONTACT THE CUSTOMER PRIOR TO DELETING THE ACCOUnT, BUT IF WE RECEIVE NO RESPONSE, Sandpoint Hosting Services WILL DELETE THE ACCOUNT TO AVOID CREDIT CARD ISSUES AND BILLING FRAUD.
SITES USING HIGH END ASP, CGI, PHP OR ASP.NET ARE TYPICALLY BEST SERVED BY OUR Business OR HIGHER PLANS DUE TO ISOLATED MEMORY SETTINGS, HIGHER RESOURCE SETTINGS, AND STATIC IPS. IF YOU CHOOSE TO USE LOWER PLANS FOR SCRIPTING PURPOSES THAT DEAL WITH DATABASES, SITES WITH SESSION IDS, FORUMS, CHAT SYSTEMS, OR ANY OTHER INTENSIVE SITE REQUIRING MORE SERVER SIDE ACTIVITY, THEN YOU DO SO AT YOUR OWN RISK.
Sandpoint Hosting Services WILL NOT STORE DELETED ACCOUNT INFORMATION. ONCE AN ACCOUNT IS DELETED, THE CUSTOMER UNDERSTANDS THAT BACKUPS ARE NOT AVAILABLE TO THEM. THERE ARE NO EXCEPTIONS.
BACKUP INFORMATION FOR CUSTOMER CONTENT IS NOT GUARANTEED AS THERE ARE FILES THAT CAN BE DIFFICULT TO BACKUP. THIS IS ESPECIALLY TRUE FOR BUSY SITES THAT MAINTAIN A HIGH NUMBER OF "LOCKED" or USED FILES. IT IS THE CUSTOMER RESPONSIBILITY TO ALWAYS MAINTAIN CURRENT BACKUPS OF THEIR OWN SITES. DAILY CUSTOMER BACKUP SERVICE IS ALSO AVAILABLE UPON REQUEST ONLY. BEST EFFORT RESTORE IS AVAILABLE WITHOUT GUARANTEE OF DATA. PARCOM DOES BACKUP SYSTEM DATA FOR EMERGENCY PURPOSES, AND CUSTOMER DATA IS ALWAYS BACKED UP to the best of our ability. so if a customer has important data on their site, it is important to consider the daily back up service.
BANDWIDTH IS NOT UNLIMITED. CUSTOMERS UNDERSTAND THAT THEY ARE WORKING WITH RESOURCE LIMITATIONS BASED ON THEIR SERVICE LEVEL AS OPPOSED TO BANDWIDTH LIMITATIONS AS FOUND AT OTHER HOSTING COMPANIES. THE HIGHER THE SERVICE LEVEL, THE BETTER THE PERFORMANCE. IT IS NOT Sandpoint Hosting Services'S RESPONSIBILITY FOR CUSTOMERS CHOOSING THE WRONG LEVEL OF SERVICE FOR THEIR NEEDS.
PArcom reserves the right to remove components on its servers at any time if a component jeopardizes stability for all customers on the network. third party components that are found to be incompatible with the operating system, other major third party software, or any other part of the system will be removed if found to be the source of any problems for parcom. Sandpoint Hosting Services or parcom does not have to notify customers, rather we will notify customers through our network status page.
Sandpoint Hosting Services reserves the right to refuse business to any customer due to customer not accepting billing, support, or any other type of customer service resolutions to issues. this also applies to customers who do not wish to conduct professional correspondence with any Sandpoint Hosting Services employee. refunds, at our discretion, are given to such customers prior to dismissal.
Sandpoint Hosting Services RESERVES THE RIGHT TO LIMIT THE NUMBER OF E-MAIL STORED PER ACCOUNT. IT IS THE RESPONSIBILITY OF EACH Sandpoint Hosting Services CUSTOMER TO DOWNLOAD THEIR MESSAGES AS THE MAIL SERVER IS NOT TO BE USED FOR PERMANENT STORAGE.
new or existing accounts: if a customer does not pay for services on time, Sandpoint Hosting Services will delete the account - including all data and billing information.
This applies to customers using outside e-mail addresses for contacting Sandpoint Hosting Services:
Due to customers toggling extremely high anti-spam filtering systems outside of our network, Sandpoint Hosting Services is not responsible for lost replies to you from our staff. If your ISP or custom client software blocks the Sandpoint Hosting Services domain you must make sure this does not affect correspondence with Sandpoint Hosting Services. It is up to you to check any spam filters or "white list" the Sandpoint Hosting Services domain to assure timely deliveries from our network to or through your ISP/network.
Customers are responsible for their site content when requesting to move between server platforms. Because of the differences between versions and platforms, Sandpoint Hosting Services cannot be responsible for incompatibilities of customer scripts, databases, and other site content issues when moving between operating systems and servers.
Sandpoint Hosting Services ANd/or parcom does not have to notify customers of every emergency situation on the network. ALTHOUGH WE DO OUR BEST TO NOTIFY OF ISSUES THAT CAN BE SCHEDULED. parcom does all notifications via the network status page exclusively. it is the customer responsibility to keep up to date information via this page as well as request assistance whenever a network status issue affects their site. customers are responsible for finding out which server(s) their site resides on too. IF YOU REQUIRE DAILY REPORTS, WE CAN NEGOTIATE A FAIR SERVICE CHARGE FOR NETWORK CHANGES ON A DAILY BASIS.
Sandpoint Hosting Services DOES NOT SUPPORT OUTSIDE NETWORKS IN TERMS OF CUSTOMERS CHOOSING TO UTILIZE OUTSIDE RESOURCES FOR THEIR SITES. AN EXAMPLE WOULD INCLUDE THE USE OF OUTSIDE SQL DATABASE SERVERS TO SERVICE A Sandpoint Hosting Services HOSTED SITE. IT IS IMPOSSIBLE FOR PARCOM TO MAINTAIN A GUARANTEE THAT THE OUTSIDE NETWORK WILL REMAIN ONLINE FOR THE PARCOM NETWORK. THIS IS ALSO TRUE FOR INDIVIDUALS WHO WISH TO REMAIN CONNECTED TO A Sandpoint Hosting Services ACCOUNT (FTP FOR INSTANCE) FOR EXTENDED PERIODS OF TIME (DAYS, WEEKS, 7x24) IT IS SIMPLY NOT POSSIBLE TO DO SO FOR SECURITY REASONS.
SHARED SSL ARE NOT TO BE USED FOR SHOPPING CARTS OR OTHER HIGH END RESOURCE INTENSIVE WEB SOLUTIONS. THEY ARE MEANT FOR STAGING OR TESTING PURPOSES. THE SHARED SSL FEATURE AT PARCOM IS A FREE SSL (OPEN SSL) SOLUTION THAT CAN ALSO BE USED FOR SIMPLE PRIVATE ENCRYPTION FOR FILE ACCESS, ETC. SHARED SSL SHARE ONE COMMON RESOURCE, SO PERFORMANCE MAY VARY DUE TO MULTIPLE CLIENT USAGE. FOR BEST RESULTS IT IS ALWAYS BETTER TO HAVE ONE PRIVATE SSL (QUICK SSL) PER SITE.
Sandpoint Hosting Services CUSTOMERS ARE TO NOT USE THIRD PARTY MONITORING SERVICES TO CONSTANTLY MONITOR WEB, MAIL, FTP, OR OTHER SERVICES ON OUR NETWORK. THIS IS DUE TO THE STRESS THESE MONITORING SERVICES CAN CREATE, WHICH IN TURN AFFECT RELIABILITY OF YOU SERVER YOU ARE UTILIZING. IF A CLIENT IS FOUND TO USE SUCH A SERVICE, WE WILL BLOCK THE SERVICE AND CANCEL THE ACCOUNT WITHOUT PRIOR NOTICE. NO REFUND WILL OCCUR. THIS IS STRICT DUE TO THE PROBLEMS MONITORING SERVICES CAUSE AND HOW POORLY MOST OF THESE MONITORING SERVICES CAN BE - THE ONLY TRUE MONITORING SERVICE IS ONE THAT IS RIGHT NEXT TO OUR DATACENTER AND THAT IS PARCOM.
The use of DNS Zone editor is at the customers own risk. if problems occur due to changes outside the normal standard Sandpoint Hosting Services settings, parcom will revert settings back to the default zone settings. the use of outside mail via mx zone editing is acceptable but if this is done, the customer forfeits mail technical support from Sandpoint Hosting Services for obvious reasons.
parcom does not provide sales or technical support to any Sandpoint Hosting Services clients. please contact Sandpoint Hosting Services for your support needs.
Sandpoint Hosting Services CANNOT SUPPORT CLIENTS RUNNING DOTNETNUKE, PHPNUKE, COMMUNITYSERVER, ETC., ON PLANS NOT DESIGNED FOR THOSE VERY POPULAR AND RESOURCE INTENSIVE APPLICATIONS. Sandpoint Hosting Services WILL RECOMMEND THE PROPER PLAN OR UPGRADE THE CUSTOMER ACCOUNT TO THE PROPER PLAN IF THE CLIENT SOLUTION IS JEOPARDIZING THE STABILITY OF OTHER CUSTOMER SITES.