Billing
(Hosting Accounts)
The following information describes Sandpoint Hosting Services's billing policies and accounting processes. If you have any detailed questions regarding any of these policies please feel free to contact billing@sandpointhosting.com at any time.
Thank you,
Sandpoint Hosting Services
Billing Department
Payment method
Sandpoint Hosting Services accepts checks, cashiers checks, or money orders drawn on a US bank, or MasterCard, Visa, or American Express or PayPal. Sandpoint Hosting Services usitized PayPal for credit card processing. You are NOT required to to have a PayPal account, but you may be transferred to PayPal in order to process your payments. If paying by check, cashier check, money order, the new account will not be processed until the funds are received by Sandpoint Hosting Services at least 7-10 days after receipt of the check, and 2 days after receipt of the money order or cashiers check.
By providing a credit card with a contact e-mail account, you certify that the person receiving the e-mail is actually the credit card holder. Web designers who wish to provide their customers' credit card information but still be the contact person for technical purposes should contact billing@SandpointHosting.com for instructions.
Signatures may be required and will be requested at our discretion. If the customer is providing the account information on behalf of another customer, Sandpoint Hosting Services reserves the right to request credit card signatures prior to account creation.
Invoices and receipts
Sandpoint Hosting Services does not issue paper receipts or invoices without special request. Two weeks before payment is due you will receive an e-mail reminding you of the date and the amount due. Once we charge the credit card we will send, to the same e-mail address, a payment receipt. PLEASE MAKE SURE YOU NOTIFY US OF ANY E-MAIL ADDRESS CHANGES! We will send e-mail receipts to the address we have on file. We do not send mail or fax notices when we cannot contact a customer by the e-mail address they have provided.
Payment schedule
Upon signing up for a new hosting account, you may select your payment cycle: either 3, 6 or 12 months. The payment starts immediately.
Any charge for an upgrade will be the difference between the current level and the new level multiplied by the number of months until the next payment due date.
Automatic billing
Sandpoint Hosting Services does not currently provide automatic billing. This service may be introduced in the future.
Payment due
All accounts will be sent an e-mail notice of payment due no later than one week before the due date. For payment by check, cashiers check, or money order, payment must be received on or before the date due to avoid interruption of service.
Failure to pay
Payment is due upon registering a new account. Your hosting account will not be created until the credit card payment is made.
For existing accounts, payment is due on or before the due date. If payment is not received by the payment due date, the account will be disabled. The hosting account will be deleted no more than 15 days after the payment due date.
If the billing notification is sent out and the e-mail is returned as undeliverable, Sandpoint Hosting Services will attempt to find a new e-mail address by looking for an alternate contact on the website. Sandpoint Hosting Services is not responsible if there is no e-mail listed on the website, or the e-mail address listed is the same that is being returned as undeliverable. The customer is responsible for updating the e-mail contact address. If the information has not been updated by the account due date, the site will be disabled until we receive updated information and late fees will begin to accrue. If we do not hear from the customer within 15 days of the payment due date, we will delete the account.
Declined credit cards
If your credit card is declined for any reason, the hosting renewal will not be processed.
NSF checks
If a check that is provided for payment of an account has insufficient funds, you will be notified via e-mail and your account will be immediately disabled. In order to activate your account again within two weeks, you must provide both reimbursement of the check and $50 in NSF fees. Payment may be made by money order, cashiers check, or credit card.
Partial months
We do not prorate months. A month is considered to be 30 days. Your hosting account will be activated immediately upon payment, and your next payment due date will be exactly 3 months, 6 months, or one year from the date that you signed up.
45 day money back guarantee
If you are not satisfied with Sandpoint Hosting Services web hosting for any reason within 45 days of the date you first signed up for services, contact support@Sandpointhosting.com. You will be reimbursed for any charges for your account minus any non-refundable setup fees and associated credit card processing fees. If you cancel your account after the 45-day period, you will be reimbursed for any unused months if you wish or you may apply that balance to an alternate account. For more information visit our 45 Day Money Back Guarantee page. If you have two (2) or more web hosting accounts (including domain alias accounts) with Sandpoint Hosting Services you are considered to be a reseller and will not be eligible for the 45-day money back guarantee for the hosting accounts.
Sandpoint Hosting Services does not refund any one time setup charges, unused months for private label services, domain registration fees, or any other setup fee as described in our services page.
Account cancellation
To cancel your account, please contact support@SandpointHosting.com
Reimbursement of funds
In order to have funds refunded, an Account Cancellation Form (form not added yet) must be completed. All refunds will be issued by check to the original account holder. We do not prorate months, any refund will be for a full 30 days, or multiples of 30 days if appropriate. For example, if the account is due for renewal in 45 days, you will receive a refund for one month (30 days) minus any free months. Any non-refundable fees are not refundable for any reason. This includes any specials, non-refundable specials, setup fees, or other items detailed in payment receipts.
Security
Sandpoint Hosting Services utilizes the services of PayPal for you to submit your credit card information. We do not retain or have access to any of your credit card information. For security reasons, we do not recommend that you send any credit card information via e-mail to anyone for any reason.
Cardholder Security
Sandpoint Hosting Services currently uses the PayPal for credit card transactions. A PayPal account is NOT required to make payments. All transactions are subject to PayPal policies.
Erroneous charges
If your credit card has been billed in error, please send an e-mail to billing@Sandpoint Hosting Services. Please provide in that e-mail the date of the charge, the amount of the charge, the type of card (MasterCard, Visa, or American Express), and the last 4 digits of the card number. If the charge is in error, your card will be credited for the amount. If you have an existing account with us, you have the option of applying the erroneous amount to your account.
In the event that a stop payment order is issued on a check, or a chargeback request is issued with a credit card company, the site will be disabled with a notice that there is a payment issue on the account. The site will remain down until the matter is resolved with the bank and any associated banking fees have been paid. The customer is responsible for paying the $10 chargeback fee per incident or the $20 stop payment fee per incident. If the chargeback goes through a 2nd or 3rd cycle, the customer is responsible for paying the $10 for each cycle.
If a chargeback is issued or a stop payment order is issued on a check, this may affect other accounts held by the customer. This is true for resellers and web designers who may have provided their customer's credit card number but not their customer's e-mail address for contact purposes. We encourage all resellers and web designers to use their own credit card information and obtain payment for services directly from their customers.